FAQ's

Parking

The closest parking is located in Flinders Lane - Wilson Parking (Flinders Gate). Evening parking can be pre-booked online through https://bookabay.wilsonparking.com.au/

How early should I arrive before the performance?

The main doors and box office open 90 mins prior to the start of each performance. The doors to enter the auditorium usually open 30 mins prior to the performance

What happens if I’m running late to a performance?

Due to the nature of live performance, trying to find your way to your seat once a show has started can disrupt both the audience and the performers on stage. Therefore, most performances have a lockout period which restricts anybody from entering the auditorium until a suitable break in the performance.

Can I take food and drinks inside the auditorium?

Packaged foods and cold drinks purchased at any of our theatre bars can be taken into the auditorium during the performance.

Hot drinks, glass and unpackaged foods will not be admitted into the auditorium.


Does the Atheneaum have a cloak room?

No, unfortunately not. Therefore we recommend that patrons do not bring bags larger than a regular sized handbag or small backpack to the theatre.

Accessible Seating

We have a small number of accessible seating available in the stalls - to book, please call the Box Office on 03 9650 1500

Please note there is no elevator access to the Dress Circle & Upper Circle

Where can I buy tickets for upcoming events?

Online

www.ticketmaster.com.au

Telephone Ticket Sales

Theatre Booking Line - 03 9650 1500

Monday – Friday 9am – 5pm

In Person

The Box Office in the Athenaeum Theatre Main Foyer is open Monday - Friday 9am - 5pm and opens one and a half hours prior to all performances. “Door Sales” and collection of tickets at the Venue may be done then.

What is the Theatre's email address?

For ticketing inquires, please email: boxoffice@athenaeumtheatre.com.au

For venue hire inquires, please email: boxoffice@athenaeumtheatre.com.au

What is the Theatre's phone number?

03 9650 1500

Where is the Theatre located?

188 Collins Street, Melbourne, 3000.

Can I pre-order interval drinks?

No, interval drinks can not be pre-ordered.

What happens if my performance is cancelled or postponed?

If the performance or event that you were scheduled to attend is cancelled or postponed, we will be in touch at the earliest opportunity.

In the event of a cancellation, you will be given the option to either exchange your tickets to an alternative performance or the option for a full refund.

Should your event be rescheduled, your booking will automatically be valid for the new date and time. If you’re unable to attend, you will be given the option to either exchange your tickets to an alternative performance (if applicable), the option to receive a full refund.

Do you have a dress code?

There is no dress code. Casual attire is acceptable.

What are the running times for shows/concerts?

Running times for shows are available on the show information pages. Concerts & individual events may not be able to supply this information in advance.